Who we are
This website is operated by Refined Renovations Ltd, a UK residential renovation company. Registered address, company number and contact details will be added here once confirmed.
Information we collect
When you contact us — for example by WhatsApp, telephone or email — we collect the details you choose to share with us, such as your name, contact details, property address or postcode and information about your project, along with how you found us (for example, an advert or search engine). If you message us on WhatsApp, WhatsApp's own privacy notice also applies to those messages.
How we use it
We use this information to respond to your enquiry, arrange consultations and prepare quotations. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries.
Cookies and analytics
Essential cookies keep the site working. Analytics (Google Analytics) and advertising (Meta Pixel) technologies are only used if you accept them in the cookie banner. You can change your choice at any time via "Cookie settings" in the footer.
Storage and retention
We keep the details you share with us only for as long as needed for the purposes above, after which they are deleted.
Your rights
Under UK GDPR you have the right to access, correct or delete your personal data, to object to or restrict processing, and to complain to the Information Commissioner's Office (ico.org.uk).